Privacy Policy

Our commitment to privacy

Nutricia respects your privacy and is committed to managing and protecting your personal information in accordance with relevant privacy legislation in Australia and New Zealand protecting the rights of individuals.

This Privacy Policy explains how Nutricia collects, holds, uses and discloses your personal information and how you can gain access to that personal information. This Policy should be read in conjunction with our Terms of Use.

1. General information for members

We will collect your first name, surname, address, email, phone number and occupation when you register for membership. Your personal information disclosure is important because it is utilized to present products and services that may suit your needs and interests. Once you finish the registration process you will qualify for all privileges as a member. Should your private information be stolen, hacked, lost or damaged due to accident or by any means, the company reserves the right to refuse any responsibility for any damages incurred.

2. Cookies

Cookies are a small data file that will be collected in your web browser in order to track visiting information. So when you visit our website in the future, the server may immediately recognize that you had been to the website before.

Cookies are not a program that will destroy any files in the computer, but are only used to track visiting information such as which pages users visit, at which pages users usually start and stop, and how frequently users visit the website, etc. We do not use cookies to track the identity of the actual user, so that cookies will only tell if a certain computer has visited our website in the past.

Cookies will not collect personal information such as names or email addresses. Nevertheless, if you do not wish to have cookies in your computer, you may configure your web browser to reject cookies.

Benefits of cookies:

(1). To collect visitor information and information of individual members and to customise products, goods and services best suited to individual needs. These cookies will start collecting information after a member logs in and enters a password and will stop collecting information when the member exits the website or logs out.

(2). To evaluate the number of visitors. Also different browsers will have different uses for cookies that can distinguish visitors as members or non-members. This information is useful for presenting advertisements that best suit a target audience, evaluating user interests, and the user's internet usage pattern.

(3). To check usage frequency or visiting pattern. These tracking cookies help us to understand the user's character and habits. Moreover, it will help us improve our services, contents and educational activities offered on the website to best suit individual needs.

3. Member's information usage

The main objectives in collecting member's information is to offer those services that best suit individual members as they visit and use services from our website at no cost. We may occasionally send you an email to inform you about news, activities and services. If you are not interested or do not wish to receive news and information, you can always change your personal settings at any time.

4. Keeping member's private information

In case the company requires additional personal information, the company will collect and keep this data confidential. In some cases when the company needs to disclose your private information to a third party, the company will notify you of such disclosure in advance.
The member always has the right to approve or disapprove such disclosures, or even to refuse to receive those services as they wish.

Certain activities that occur in www.nutricia4professionals.com.au or www.nutricia4professionals.co.nz may be sponsored by another company, trade partner or business alliance. All or part of a member's information collected from such activities may be presented to the sponsored company, in which case the members will be notified before any disclosure.

In this event, the member reserves the right not to participate in these activities. Please note: In case you visit other websites that have links to www.nutricia4professionals.com.au or www.nutricia4professionals.co.nz they also may collect your personal information.

In those cases, any such collected information is not part of the company's private policy.

5. Information disclosure to public

Normally, we will not disclose a member's personal information to others unless you give permission or in the following circumstances.

5.1 Information for trade partner and/or business alliance as well as business sponsor.
The company may disclose personal information to business alliances and business sponsors.
The company will inform you in advance of this intention before the disclosure or transfer of your membership information. Details of information disclosure can be viewed in the service conditions or usage terms.

5.2 In some promotional campaigns, the campaign sponsor may ask for additional information.

For this information, the company reserves the right to disclose your personal information to the sponsor to enable us to respond to your future needs effectively. We will inform you of such a release prior to disclosure, passing on, or transfer.

5.3 In some cases you may be offered information or special news from a third party.
Once you accept to receive such information, your name and email address will be disclosed.

5.4 The company may disclose information in following special cases.
When the company deems that the information disclosure will affect classification, contact, and legal action against persons who violate the company's service conditions or cause any impact or damage to the company's clients by interfering or violating any rights or property, whether intentionally or not.  Moreover, the company may disclose information if requested by authorities under applicable laws, or for other purposes the company deems necessary in order to maintain and improve its service, or for the development and expansion of the company's goods and services.

6. Choices of members in information collection, usage and disclosure

If you indicate that you want to receive information about the company's products and services, we will send you an email about the products and services in which you indicate any interests.

If you do not wish to receive any news or information from the company, please indicate in your personal setting that you do not wish to receive any particular information. In addition, you may utilize your username and password to amend and/or change information for certain promotional program. We may ask for your e-mail address in order to update your information.

Therefore, you may receive automatic e-mails concerning information campaigns if you indicate your interest on registration.

Moreover, a member can change and/or amend cookies personally by changing his/her browser preferences to best suit these personal preferences. You have the right to receive all cookies or refuse any cookies. In case you refuse all cookies, you may not be able to use certain information that requires specific registration.

The company does not have a policy to sell or lease personal information to outsiders, unless this occurs beyond the company's control, in which circumstance the company will inform you of the disclosure to another party prior to the disclosure, and in which case you have the right to refuse the request if you do not wish to disclose personal information. You can choose not to use those services or to participate in any other activities.

7. Information amendment and deletion

Members can amend, update, and adjust personal information by personally using their username and password anytime they wish.

If you forget your login name and password you may go to the main page or member registration page and click on "Forgotten Password."  The program will bring you to the "Forgotten Password" page. You will need to type in the email address used in registration, and the program will send your login name and password to your registered email address automatically.

8. Caution about information lost, used inappropriately and information amendment.

All members must have a private password to access their personal information, so that only that member can access his/her personal data. You may amend, update, and adjust your personal information by using your own login name and password.  The company strongly suggests that you keep login name and password secret. The company will not ask for your password, via telephone or email. If you share a computer with others, please log out every time you no longer use our services or close browser when finished in order to prevent others from using your information. It is understood that sending information over the internet is not 100% secured. Therefore, in this regard, the company cannot guarantee the security of any information transmitted over the internet in any case, whether on data inflow to the company or outflow from the company back to you. However, the company will do its best to secure all information flow over the internet.

9. Other issues

Be careful when disclosing personal information while you are online such as when you are using message board, chat room and email. This information may be collected and used by another party. Therefore, you must keep your personal information and password secret.